Terms of Service
OVERVIEW
Welcome to Orelvian™. The words “we,” “us,” and “our” refer to Orelvian™, operated by Pacific Auto Company. We provide this website, online store, product information, shopping features, checkout tools, customer support, and related services to offer customers a convenient shopping experience for practical car accessories.
By visiting our website, browsing our store, placing an order, or using any part of our services, you agree to follow these Terms of Service and our related policies, including our Privacy Policy, Shipping Policy, and Return and Refund Policy. If you do not agree with these terms, please do not use our website or purchase from our store.
SECTION 1 — ELIGIBILITY AND ACCOUNT USE
By using our website, you confirm that you are at least the age of majority in your place of residence, or that you have permission from a parent or legal guardian to use our services.
You may be required to provide information such as your name, email address, shipping address, billing information, and payment details when placing an order. You agree that all information you provide is accurate, current, and complete.
You are responsible for keeping your account login details secure. Any activity under your account is your responsibility. You may not sell, transfer, share, or assign your account to another person without permission.
SECTION 2 — PRODUCT INFORMATION
We do our best to display and describe our car accessories accurately, including product names, images, features, materials, colors, sizes, and usage details. However, product appearance may vary slightly due to lighting, photography, screen settings, device display differences, or product updates.
We do not guarantee that every product will appear exactly the same as shown on your screen. Product descriptions, availability, packaging, and pricing may be updated or changed at any time without notice.
We reserve the right to limit product quantities, discontinue items, or refuse sales in certain locations when necessary.
SECTION 3 — ORDERS AND ACCEPTANCE
When you place an order with Orelvian™, you are making an offer to purchase the selected products. Your order is not considered accepted until we confirm and process it.
We may refuse, cancel, or adjust an order for reasons including product availability, payment issues, suspected fraud, incorrect pricing, shipping restrictions, or inaccurate order information.
Please review your order carefully before submitting it. Once an order enters processing, we may not be able to cancel or modify it.
Products purchased from our store are intended for personal or household use and may not be purchased for unauthorized resale or export.
SECTION 4 — PRICING, PAYMENT, AND BILLING
All prices are listed in United States Dollars (USD) unless otherwise stated. Prices, discounts, promotions, and product availability may change without prior notice.
The final order total may include product price, shipping fees, taxes, and other applicable charges shown during checkout.
You agree to provide accurate billing, payment, and contact information. If your payment method is declined, restricted, or fails verification, your order may be delayed or canceled.
You confirm that you are authorized to use the payment method provided and that you agree to pay all charges connected with your order.
SECTION 5 — SHIPPING AND DELIVERY
Estimated delivery times are provided for convenience only and are not guaranteed. Delivery may be affected by carrier delays, weather, customs inspections, high-volume shipping periods, address issues, or events outside our control.
Once an order is transferred to the shipping carrier, delivery timing and package handling are subject to the carrier’s process. Risk of loss may pass to the customer once the package is handed to the carrier, unless otherwise required by applicable law.
Please review our Shipping Policy for more details.
SECTION 6 — RETURNS AND REFUNDS
Returns, exchanges, refunds, damaged items, and order issues are handled according to our Return and Refund Policy.
To request assistance, please contact us at service@orelvian.com with your order number and relevant details. Items returned without authorization may not be accepted.
SECTION 7 — INTELLECTUAL PROPERTY
All content on our website, including brand names, logos, product names, text, images, graphics, layouts, designs, videos, icons, and other materials, belongs to Orelvian™, Pacific Auto Company, its partners, or its licensors.
You may use our website for personal, non-commercial shopping purposes only. You may not copy, reproduce, modify, publish, distribute, display, sell, or use any website content without our written permission.
The Orelvian™ name, logo, product branding, and related designs may not be used without prior written approval.
SECTION 8 — THIRD-PARTY TOOLS AND SERVICES
Our website may include tools, apps, payment processors, shipping services, analytics services, or other features provided by third parties.
These third-party services are provided for convenience and may operate under their own terms and privacy policies. We are not responsible for third-party tools, service interruptions, errors, or external platform policies.
Your use of third-party tools is at your own discretion.
SECTION 9 — THIRD-PARTY LINKS
Our website may include links to third-party websites or services. These links are provided for convenience only.
We are not responsible for the content, accuracy, policies, products, services, or practices of third-party websites. If you visit or purchase from a third-party website, you do so at your own risk.
Please review the third party’s policies before sharing information or completing any transaction.
SECTION 10 — SHOPIFY PLATFORM
Our store may be powered by Shopify or other ecommerce service providers that help us operate our website, checkout, payment processing, and store features.
Any purchase made through our store is a transaction between you and Orelvian™. Shopify and other platform providers are not responsible for the products sold by us, customer support decisions, shipping, returns, or product-related issues.
SECTION 11 — PRIVACY
Your use of our website is also governed by our Privacy Policy. By using our services, you acknowledge that certain personal information may be collected, processed, and shared with service providers that help operate our store, process payments, fulfill orders, prevent fraud, provide support, or improve the shopping experience.
Please review our Privacy Policy for more information.
SECTION 12 — CUSTOMER FEEDBACK AND REVIEWS
If you submit reviews, comments, photos, suggestions, ideas, feedback, or other content to us, you grant Orelvian™ permission to use, display, reproduce, edit, publish, and share that content for business, marketing, service improvement, or customer support purposes.
You confirm that your submitted content is accurate, lawful, and does not violate the rights of another person or company.
We may remove or edit feedback that we consider offensive, misleading, unlawful, inappropriate, or in violation of these Terms.
SECTION 13 — ERRORS AND INACCURACIES
Occasionally, our website may contain errors, incomplete details, outdated information, or inaccuracies related to product descriptions, prices, promotions, shipping times, inventory, or availability.
We reserve the right to correct errors, update information, cancel orders, or modify details at any time, including after an order has been submitted, when permitted by law.
SECTION 14 — PROHIBITED USES
You agree not to use our website or services for any unlawful, harmful, abusive, fraudulent, or unauthorized purpose.
You may not:
Use the website to violate any law or regulation
Interfere with website security or operation
Upload viruses, malware, or harmful code
Attempt to access another user’s account
Copy, scrape, or misuse website content
Submit false, misleading, or abusive information
Use our products or services for unauthorized resale
Harass, threaten, or harm others
Impersonate another person or business
Send spam, phishing messages, or unauthorized promotions
We may suspend, restrict, or terminate access if we believe these Terms have been violated.
SECTION 15 — TERMINATION
We may suspend or terminate your access to our website or services at any time if we believe you have violated these Terms, misused our services, created risk for our business, or acted unlawfully.
Any obligations that should reasonably continue after termination will remain in effect, including payment obligations, intellectual property protections, liability limits, indemnification, and dispute-related terms.
SECTION 16 — DISCLAIMER OF WARRANTIES
Our website, services, and products are provided on an “as available” and “as is” basis, except where expressly stated otherwise.
We do not guarantee that our website will always be uninterrupted, secure, error-free, or free from delays. We also do not guarantee that product information, website content, or service features will always be complete, current, or free from mistakes.
To the fullest extent permitted by law, we disclaim implied warranties, including warranties of merchantability, fitness for a particular purpose, durability, title, and non-infringement.
Some jurisdictions do not allow certain warranty limitations, so some parts of this section may not apply to you.
SECTION 17 — LIMITATION OF LIABILITY
To the fullest extent permitted by law, Orelvian™, Pacific Auto Company, its owners, employees, partners, service providers, suppliers, and affiliates will not be liable for indirect, incidental, special, punitive, or consequential damages arising from your use of our website, services, or products.
This includes, but is not limited to, lost profits, lost revenue, loss of data, replacement costs, service interruptions, delivery delays, or damages connected to product use, website access, or order issues.
Where liability cannot be excluded by law, our liability will be limited to the maximum extent permitted.
SECTION 18 — INDEMNIFICATION
You agree to defend, indemnify, and hold harmless Orelvian™, Pacific Auto Company, its affiliates, employees, partners, suppliers, contractors, and service providers from claims, losses, damages, expenses, or legal fees arising from:
Your violation of these Terms
Your misuse of our website or services
Your violation of any law or third-party rights
Your submitted content, feedback, or account activity
SECTION 19 — SEVERABILITY
If any part of these Terms is found to be unlawful, invalid, or unenforceable, that part will be limited or removed to the extent required by law. The remaining sections will continue to remain valid and enforceable.
SECTION 20 — WAIVER AND ENTIRE AGREEMENT
If we do not enforce a right or provision in these Terms, it does not mean we waive that right.
These Terms, together with our posted policies, make up the full agreement between you and Orelvian™ regarding your use of our website and services.
SECTION 21 — ASSIGNMENT
You may not transfer or assign your rights or obligations under these Terms without our written consent.
We may assign or transfer our rights and responsibilities under these Terms if needed for business operations, ownership changes, service provider changes, or legal requirements.
SECTION 22 — GOVERNING LAW
These Terms and any related disputes will be governed by the laws applicable to the location where Orelvian™ / Pacific Auto Company is headquartered, unless another law is required by applicable consumer protection rules.
SECTION 23 — CHANGES TO THESE TERMS
We may update, revise, or replace these Terms at any time by posting the updated version on our website.
It is your responsibility to review this page periodically. Continued use of our website after updates are posted means you accept the revised Terms.
SECTION 24 — CONTACT INFORMATION
Questions about these Terms of Service may be sent to us at:
Orelvian™
Pacific Auto Company
10725 Rush St
South El Monte, CA 91733
United States
Email: service@orelvian.com
Phone: +1 (626) 350-8000