Return and Refund Policy
At Orelvian™, we want you to feel confident when shopping for car accessories with us. This Return and Refund Policy explains how return requests, damaged items, exchanges, and refunds are handled.
1. Return Window
We offer a 30-day return policy. This means you may request a return within 30 days after receiving your order.
To qualify for a return, the item must be:
Unused and in the same condition as received
In its original packaging
Complete with any included accessories, tags, manuals, or inserts, if applicable
Accompanied by proof of purchase or order confirmation
Items that show signs of use, installation, damage caused after delivery, missing parts, or altered packaging may not be eligible for return.
2. How to Request a Return
To begin a return request, please contact us at:
Please include your order number, the item you wish to return, and the reason for your request.
If your return is approved, we will provide return instructions and, when applicable, a return shipping label. Please do not send any item back before receiving return authorization from us.
Returns sent without prior approval may not be accepted.
3. Damaged, Defective, or Incorrect Items
Please check your order carefully after delivery.
If your item arrives damaged, defective, or different from what you ordered, contact us as soon as possible at service@orelvian.com. Please include clear photos of the item, packaging, and shipping label so we can review the issue and assist you properly.
If the issue is confirmed, we will help arrange a replacement, return, or other suitable solution.
4. Items That Cannot Be Returned
Some items are not eligible for return, including:
Used, installed, or altered products
Items without original packaging
Items damaged due to misuse, improper handling, or normal wear after delivery
Customized or personalized products
Clearance, final sale, or promotional items marked as non-returnable
Gift cards
Original shipping fees paid at checkout
For safety and quality reasons, returned car accessories must be clean, complete, and suitable for inspection.
5. Exchanges
The fastest way to receive a different item is to return the original product first. Once your return has been approved and processed, you may place a new order for the item you prefer.
Exchange availability may depend on current stock.
6. European Union 14-Day Cooling-Off Period
For orders shipped to the European Union, customers may have the right to cancel or return an order within 14 days of receiving it, without giving a reason.
To qualify, the item must be unused, in its original packaging, and returned with proof of purchase. This does not limit any additional return rights provided under our standard 30-day policy.
7. Refunds
After we receive and inspect your returned item, we will notify you whether your refund has been approved.
If approved:
Refunds will be issued to the original payment method.
Please allow up to 10 business days for processing after approval.
Your bank, card issuer, or payment provider may need additional time to post the refund.
If more than 15 business days have passed since your refund was approved, please contact us at service@orelvian.com.
8. Return Shipping
Return shipping instructions will be provided after your return request is approved.
Customers should not ship items to our business address without authorization. A return approval and return instructions are required before sending any product back.
9. Contact Information
For return questions, refund updates, or product concerns, please contact us:
Orelvian™
Pacific Auto Company
10725 Rush St
South El Monte, CA 91733
United States
Email: service@orelvian.com
Phone: +1 (626) 350-8000
Thank you for choosing Orelvian™. We are here to help make your shopping experience clear, simple, and reliable.