FAQ
1. What does Orelvian™ sell?
Orelvian™ offers practical car accessories designed to help drivers keep their vehicles cleaner, more organized, and more comfortable for everyday use.
2. Are Orelvian™ products suitable for different types of vehicles?
Yes. Many of our products are designed for common vehicle types, including sedans, SUVs, trucks, vans, and commuter cars. Please review each product description before purchasing to confirm fit and usage details.
3. How long does order processing take?
Orders are usually processed within 2–4 business days. During holidays, promotional periods, or high-volume seasons, processing may take up to 5 business days.
4. How long does shipping take?
Estimated delivery times are:
United States: 10–15 business days
Canada / United Kingdom / Australia: 11–16 business days
Other international locations: 15–20 business days
Delivery times are estimates and may vary due to carrier delays, weather, customs, or local delivery conditions.
5. How much is shipping?
We offer a flat shipping rate of $5.99 on all orders.
6. Will I receive tracking information?
Yes. Once your order ships, you will receive a confirmation email with tracking details. Tracking updates may take 1–3 business days to appear after the shipping label is created.
7. Can I change or cancel my order?
If you need to update your shipping address or cancel your order, please contact us within 12 hours of placing your order at service@orelvian.com. Once an order enters processing, changes or cancellations may no longer be possible.
8. What payment methods do you accept?
Available payment options will be shown at checkout. We may accept major credit cards, debit cards, and PayPal where available. All payments are processed in United States Dollars (USD).
9. Do you store my payment information?
No. Orelvian™ does not store full credit or debit card details on our servers. Payments are handled through secure payment processing providers.
10. What is your return policy?
We offer a 30-day return policy after your order is received. Items must be unused, in the same condition as received, and in their original packaging with proof of purchase.
11. How do I start a return?
To request a return, please email service@orelvian.com with your order number, the item you want to return, and the reason for your request. Please do not send any item back before receiving return authorization.
12. What should I do if my item arrives damaged or incorrect?
Please contact us as soon as possible at service@orelvian.com and include clear photos of the item, packaging, and shipping label. We will review the issue and assist with a suitable solution.
13. Are original shipping fees refundable?
Original shipping fees paid at checkout are generally non-refundable unless required by applicable law or related to an approved issue with the order.
14. Do you ship internationally?
Yes, we may ship to select international locations. International orders may be subject to customs duties, import taxes, or local fees, which are the customer’s responsibility.
15. How can I contact Orelvian™?
You can contact us using the information below:
Orelvian™
Pacific Auto Company
10725 Rush St
South El Monte, CA 91733
United States
Email: service@orelvian.com
Phone: +1 (626) 350-8000