Privacy Policy
Last Updated: July 8, 2026
At Orelvian™, your privacy matters to us. This Privacy Policy explains how we collect, use, store, and share personal information when you visit our website, place an order, contact us, or interact with our online store.
By using our website, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We collect information that helps us process orders, provide customer support, improve our website, and offer a smoother shopping experience.
Information You Provide to Us
When you place an order, create an account, subscribe to updates, or contact customer support, we may collect information such as:
Name
Email address
Phone number
Shipping address
Billing address
Order details
Customer service messages
Payment-related information processed through secure payment providers
Information Collected Automatically
When you browse our website, certain information may be collected automatically, including:
IP address
Browser type
Device information
Pages viewed
Time spent on the website
Shopping cart activity
Cookie and tracking technology data
This information helps us understand how customers use our website and how we can improve the shopping experience.
2. How We Use Your Information
We use collected information for business and customer support purposes, including:
Processing and confirming orders
Arranging shipping and delivery
Sending tracking updates
Responding to customer questions
Managing returns, refunds, and order issues
Improving website performance and product selection
Preventing fraud, abuse, and unauthorized transactions
Sending promotional emails only when you have opted in
Personalizing your shopping experience where permitted
We do not use your personal information for purposes unrelated to our store operations unless required or allowed by law.
3. Payment Security
Your payment safety is important to us.
Orelvian™ does not store full credit card or debit card numbers on our servers. Payments are processed through authorized payment service providers using secure checkout technology.
Sensitive payment information is handled through encrypted systems designed to protect your transaction details.
4. How We Protect Your Information
We use reasonable administrative, technical, and security measures to help protect personal information from unauthorized access, misuse, disclosure, loss, or alteration.
Access to customer information is limited to authorized personnel and service providers who need it to perform business-related functions, such as order fulfillment, payment processing, shipping, and customer support.
While we take privacy and security seriously, no online system can be guaranteed completely secure.
5. Sharing Information with Service Providers
We may share necessary information with trusted third-party service providers that help us operate our store and complete customer orders.
These may include:
Payment processors
Shipping and delivery partners
Ecommerce platform providers
Customer support tools
Email service providers
Fraud prevention services
Analytics providers
Advertising and marketing partners
These service providers are only given information needed to perform their services and are expected to handle personal information responsibly.
6. Advertising and Marketing Partners
We may use cookies, pixels, or similar technologies from third-party advertising platforms to help show relevant ads, measure campaign performance, and understand customer interest.
These partners may collect information about your activity on our website and other websites over time. Their use of information is governed by their own privacy policies.
Advertising or analytics partners may include platforms such as:
Meta
Google
AppLovin
Shopify-related marketing or analytics tools
You may manage advertising preferences through your browser settings, device settings, or the privacy tools provided by those platforms.
7. Cookies and Similar Technologies
Our website uses cookies and similar technologies to support core website functions and improve your experience.
Cookies may be used for:
Shopping cart and checkout functions
Remembering website preferences
Website analytics
Performance improvement
Fraud prevention
Marketing and advertising measurement
You may disable cookies through your browser settings. However, some features of our website may not work properly if cookies are turned off.
8. Third-Party Links
Our website may contain links to third-party websites, apps, payment services, or external platforms.
These websites operate independently and have their own privacy practices. Orelvian™ is not responsible for the content, privacy policies, or security practices of third-party websites.
We encourage you to review their privacy policies before sharing personal information.
9. Your Privacy Choices
Depending on your location, you may have rights related to your personal information, such as the right to:
Request access to your personal information
Ask us to correct inaccurate information
Request deletion of certain personal information
Opt out of promotional emails
Manage cookie preferences
Limit certain types of data sharing where applicable
To make a privacy-related request, please contact us at service@orelvian.com.
10. Email Communications
We may use your email address to send order confirmations, shipping updates, customer support replies, and account-related notices.
If you choose to receive promotional emails, we may also send updates about products, offers, or store news.
You may unsubscribe from marketing emails at any time by following the unsubscribe instructions included in the email. Even after unsubscribing, you may still receive order-related or customer service messages.
11. California Privacy Notice
If you are a California resident, you may have certain rights under applicable California privacy laws.
These may include the right to know what personal information we collect, request deletion of certain information, correct inaccurate information, and opt out of certain types of sharing.
We do not knowingly sell personal information in the traditional sense. However, certain advertising or analytics activities may be considered “sharing” or “targeted advertising” under some privacy laws.
To exercise applicable privacy rights, please contact us at service@orelvian.com.
12. Do Not Track Signals
Some browsers offer “Do Not Track” signals. Because there is no universal industry standard for responding to these signals, our website may not respond to all Do Not Track requests in the same way.
Where legally required, we will honor applicable privacy preference signals.
13. Children’s Privacy
Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children.
If you believe a child has provided personal information to us, please contact us, and we will take reasonable steps to remove the information.
14. Data Retention
We keep personal information only as long as needed for business, legal, tax, accounting, fraud prevention, customer support, and order fulfillment purposes.
Retention periods may vary depending on the type of information and the reason it was collected.
15. Data Breach Notification
If a data incident occurs that may affect your personal information, we will take reasonable steps to investigate and respond.
Where required by law, we will notify affected customers and applicable authorities within the required timeframe.
16. International Customers
If you access our website from outside the United States, your information may be processed or stored in countries where our service providers operate.
By using our website, you understand that your information may be transferred and processed outside your country of residence, subject to applicable laws.
17. Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, legal requirements, or website operations.
The updated version will be posted on this page with a revised “Last Updated” date. Continued use of our website after changes are posted means you accept the updated Privacy Policy.
18. Contact Us
For questions about this Privacy Policy or how your information is handled, please contact us:
Orelvian™
Pacific Auto Company
10725 Rush St
South El Monte, CA 91733
United States
Email: service@orelvian.com
Phone: +1 (626) 350-8000