Shipping Policy
At Orelvian™, we believe a better driving experience starts with practical details — from the car accessories you choose to the way your order is prepared and delivered. This Shipping Policy explains how we process, ship, and support your purchase.
Our Shipping Approach
Orelvian™ offers car accessories designed for cleaner, smarter, and more organized everyday driving.
To keep our product selection flexible and pricing reasonable, some items may be shipped from trusted fulfillment partners and carefully selected logistics locations. This allows us to:
Deliver practical car accessories for daily use
Offer fair pricing without unnecessary retail markups
Support a more efficient order fulfillment process
Keep inventory flexible for a wider product selection
We appreciate your patience as we work to get your order delivered safely and efficiently.
1. Order Processing & Shipping Fee
Each Orelvian™ order is reviewed and prepared with care before shipment.
Order Processing Time
Please allow 2–4 business days for order confirmation, quality review, packing, and shipment preparation.
High-Volume Periods
During holidays, promotional events, or peak shopping seasons, processing may take up to 5 business days.
Shipping Fee
We offer a flat shipping rate of $5.99 on all orders.
2. Estimated Delivery Time
Delivery times may vary depending on destination, carrier availability, and local delivery conditions.
United States: 10–15 business days
Canada / United Kingdom / Australia: 11–16 business days
Other International Locations: 15–20 business days
These timeframes are estimates and are not guaranteed delivery dates. Weather, carrier delays, customs processing, and peak-season volume may affect final delivery times.
3. Tracking Information
Once your order has shipped, you will receive a confirmation email with tracking details.
Please note:
Tracking updates may take 1–3 business days to appear after a shipping label is created.
Your package may still be moving even if tracking does not update immediately.
Carrier scans may vary depending on the shipping route and destination.
4. Customs, Duties & Import Taxes
For international orders, customs duties, import taxes, or local fees may be charged by your country or region.
These charges are the responsibility of the customer. Orelvian™ is not responsible for delays caused by customs inspections, local import rules, or unpaid customs fees.
Customs charges are not always applied, but regulations vary by destination.
5. Order Changes & Cancellations
We begin preparing orders shortly after they are placed.
If you need to update your shipping address or request a cancellation, please contact us within 12 hours of placing your order at:
Once an order has entered processing or shipment preparation, we may no longer be able to make changes or cancel the order.
6. Lost or Damaged Packages
Your order experience matters to us, and we will do our best to help if an issue occurs during delivery.
Damaged Items
If your item arrives damaged, please contact us within 72 hours of delivery and include clear photos of the item, packaging, and shipping label. After review, we will assist with a replacement when applicable.
Lost Packages
If the carrier confirms that your package was lost in transit, we will help arrange a replacement at no additional cost.
7. Incorrect Shipping Information
Please make sure your shipping address is complete and accurate before placing your order.
Orelvian™ is not responsible for delivery issues caused by incorrect addresses, missing apartment numbers, unavailable recipients, or refused packages. If a package is returned due to an address issue, additional shipping fees may apply for reshipment.
8. Contact Information
For shipping questions, order updates, or delivery support, please contact us:
Orelvian™
Pacific Auto Company
10725 Rush St
South El Monte, CA 91733
United States
Email: service@orelvian.com
Phone: +1 (626) 350-8000
Thank you for choosing Orelvian™. We are here to help make your driving life cleaner, simpler, and more organized.